This chart shows the typical path of a file during the review process, from application to final decision.
Step-by-step process
1

Apply for Review
Submit an application to the Review Board within 30 days.
2

Intake
The Review Board will confirm in writing when your application for review has been properly filed.
3

Case Manager
A case manager will be assigned to guide you through the review process. The case manager will be your sole point of contact throughout the review.
4

Record Request
Your case manager requests records from the college and shares them with all parties.
RELATED INFORMATION
5

Make Submissions
Complainants and applicants for licensing have the opportunity to explain their case and submit additional information.
RELATED INFORMATION
- For complaint disposition reviews (information sheet)
- For licensing decision reviews (information sheet)
- Model Submissions – Complaint Disposition Reviews
- Model Submissions – Licensing Decision Reviews
6

Ask the Review Board to Admit Additional Information
A party who wants the Review Board to consider new information must fill out the appropriate form and send it to their case manager and copy the other parties.
7

Written Review
- A Review Board member (Panel Chair) will be assigned to conduct a written review of your application.
- In a complaint disposition review, the Panel Chair will look at how the investigation of your complaint was handled, and whether the registrar made a reasonable disposition of your complaint.
- In a licensing decision review, the Panel Chair will look at whether the licensing decision was reasonable.
- The Panel Chair may require additional information or submissions. If so, the case manager will let you know.
8

Decision
- The Panel Chair will make an order either confirming the complaint disposition or licensing decision review, or sending the matter back to the college committee.
- A decision, providing reasons for the order, will be provided to the parties.
- The review board’s decision will be anonymized and published on the CanLII website.
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